All standard orders for Colombia are shipped the next day of purchase by courier and are free of charge. Orders for other countries are shipped by airmail. International shipping costs are determined individually for each order and are specified prior to purchase. If you would like your purchase to be delivered by a specific date, please contact Caballito de Acero directly and we will do our best to assist you.

Returns policy

Caballito de Acero offers an exchange service for all purchases returned in perfect condition, accompanied by the corresponding documentation within a reasonable period of time. Please contact us within 8 days of purchase if you require an exchange. Caballito de Acero is not responsible for returned items that do not reach us. Caballito de Acero is not responsible for shipping costs incurred when returning items.a refund will only be offered if the items are faulty or do not match the description provided on www.caballitodeacero.com. The refund payment will only be made once Caballito de Acero has received the returned products. Exchange or refund products must be returned within 8 days from the date of purchase.Please note that we cannot accept any refunds or exchanges for personalised products.Gift recipients may exchange books provided they are in perfect condition.This policy does not affect your statutory rights.